Terms and Conditions
Terms and Conditions
These Terms and Conditions apply to all purchases made through the Bennett & Ivy Kensington website. By placing an order on our website, you agree to these Terms and Conditions.
Company Information
Bennett & Ivy Kensington is operated by J&T Enterprises (VOF).
J&T Enterprises (VOF)
KvK number: 97750034
VAT number: NL868214632B01
Email: info@bennettandivykensington.com
Under UK online selling rules, customers must be given clear information before they place an order, including business details, pricing, payment and delivery information.
Applicability
These Terms and Conditions apply to all offers, orders and purchases made through our website.
Before placing an order, please read these Terms and Conditions carefully. If you do not agree with them, you should not use our website or place an order.
Product Information
We aim to display our products and descriptions as accurately as possible. However, slight differences in colour, appearance or presentation may occur due to screen settings, photography or product updates.
We reserve the right to correct any typographical errors, inaccuracies or omissions at any time.
Prices and Payment
All prices shown on our website are listed in the currency displayed at checkout and include VAT where applicable, unless stated otherwise.
Orders will only be processed once full payment has been received successfully.
We accept the payment methods shown at checkout. Available payment options may vary depending on your location and device.
Order Acceptance
After you place an order, you will receive an order confirmation by email. This confirmation does not mean that your order has been accepted.
We reserve the right to refuse or cancel an order if there is an issue with payment, product availability, pricing errors, suspected fraud or other legitimate reasons.
Processing and Delivery
Orders are usually processed within 1 to 3 working days, Monday to Friday.
Estimated delivery time is 6 to 10 working days, Monday to Friday.
These delivery times are estimates only and may be affected by external factors such as courier delays, customs processes, weather conditions or periods of high demand.
Customers must provide accurate delivery information when placing an order. We cannot be held responsible for delays or delivery issues caused by incorrect or incomplete address details.
Returns and Refunds
Please refer to our separate Refund Policy for full details about returns, exchanges and refunds.
If you are entitled to cancel or return an order under applicable consumer law, your statutory rights remain unaffected. UK guidance for distance selling requires businesses to explain cancellation and contract-ending conditions before an order is placed.
Liability
We aim to provide a reliable shopping experience, but we cannot guarantee that the website will always be available, uninterrupted or error-free.
To the fullest extent permitted by law, Bennett & Ivy Kensington shall not be liable for indirect, incidental or consequential loss arising from the use of our website or products.
Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, or your statutory consumer rights.
If a parcel is marked as delivered by the courier using the delivery details provided at checkout, we may not be responsible for loss resulting from incorrect address information entered by the customer.
Intellectual Property
All content on this website, including text, product descriptions, images, branding, logos, graphics and design elements, is the property of Bennett & Ivy Kensington or its licensors and may not be copied, reproduced, distributed or used without prior written permission.
Complaints
If you have a complaint, please contact us in writing at info@bennettandivykensington.com.
We aim to respond to complaints within 5 working days.
Privacy and Data Protection
We process personal data in accordance with our Privacy Policy.
For more information on how we collect, use and protect your personal data, please read our Privacy Policy and Cookie Policy.
Applicable Law
These Terms and Conditions are governed by the laws of the Netherlands.
If you are a consumer, this choice of law does not deprive you of any mandatory rights or protections granted to you under the consumer laws that apply in your country of residence. Under Rome I rules, a choice of law cannot remove mandatory consumer protections from the consumer’s home country.
Changes to These Terms
We may update these Terms and Conditions from time to time. The latest version will always be published on this page.
Contact
If you have any questions about these Terms and Conditions, please contact:
J&T Enterprises (VOF)
Trading as Bennett & Ivy Kensington
KvK number: 97750034
VAT number: NL868214632B01
Email: info@bennettandivykensington.com